Delivery

The total delivery time equals processing time plus shipping time. All estimated/typical delivery times are derived from real-world data from past orders. They are approximate times for reference only.

Processing

The processing time begins from the date you place your order. It usually takes from 1 to 2 business days to process your order. Once we’ve processed it, we can ship it.

Shipping

This is a completely FREE service for mainland locations in England, Scotland, and Wales. The process uses postcodes to identify qualifying regions; there is a shipping charge outside of this. These options are calculated at the checkout.

Please note: shipping times will be affected during public holidays; manufacturers and couriers will limit their operations. This is outside our control. Regular service resumes immediately after each holiday. Incorrect address details, customs clearance procedures, and other issues may cause a delay in delivery.

Tracking Your Order

When your items are shipped out, you should receive a notification from us via email with a tracking number. If you haven’t received one or the tracking number doesn’t work, it’s okay. Contact us and we’ll fix it!

Note for taxes: our customers do not need to pay for importing fees, duties, or VAT (Valued Additional Tax). However, some limited countries may need to pay duties or VAT according to your countries’ levying rules.

Change Your Address

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please get in touch with us within 12 hours of placing your order at hello@divinemats.co.uk.

Please note we process and dispatch orders within one business day of your order being placed.

Cancellations

If you change your mind before you receive your order, we can accept cancellations at any time before the order has been dispatched. Please refer to our refund policy if an order has already been dispatched.

Unexpected Delays

The delivery may take longer than the standard shipping times stated here. Please get in touch with us if your package is taking too long (and outside of our advised 2-8 business day delivery time frame) to arrive, and we will help you resolve any situation we have control over!

Parcel Damaged in Transit

If you find a parcel damaged in transit, please reject the parcel from the courier and contact our customer service at hello@divinemats.co.uk. If the parcel has been delivered without your presence, please get in touch with customer service for the next steps.

For Further Enquiries:

Our Business Hours

Monday – Friday: 09 AM – 05 PM.

Saturday – Sunday: Closed.

Public Holidays: Closed.

If you have further questions, please get in touch with our customer services at hello@divinemats.co.uk or call us at +44 7534 858345.

Divine Mats, Metropolitan House, Longrigg Road, Newcastle upon Tyne NE16 3AS